How to create an amazing Facebook campaign

I finally get it.

Now I see why Facebook really rocks.

Using the new Facebook Places feature, which allows you to check in a la Gowalla and Foursquare, VisitBritain has unleashed an awesome Top 50 UK Places chart – where you control the nation’s greatest destinations.

This is singly the most fantastic focus on Facebook by any organisation I have ever seen.

And it drives home the fact that I’ve been wrong. Or right, now wrong. I prefer the latter, for my own peace of mind…

For the longest time I’ve been the world’s biggest Facebook sceptic.

Twitter’s where you find friends, Facebook’s where you find reasons to lose them.

All the big digital marketing companies siphoning millions from hero brands to build special pages with no value whatsoever.

Criminals playing hide and seek hanging out at the ‘book espousing everything filthy about narcissism.

We’ve seen it all.

But recently…

Mailchimp built a really simple way for you to let people subscribe to your newsletters without getting your fingers dirty using FBML. That looked tasty.

And now Love UK.

VisitBritain and Facebook have officially launched their unique online review site at LoveUK on the first day of World Travel Market, according to e-tid.com. While I call bollocks on the happenstance, it’s a great platform to faux-unveil upon. The ‘Market is where everyone who vaguely likes travel wanders around in a catatonic daze hoping to be handed a drink. I’d happily have settled for an arsenic cocktail last time I was there, such was the melee of PRs and brightly-lit stands offering brochures made of unrealistic dreams and sharpened staples.

But let’s look at what VisitBritain have done. It’s amazing.

They’ve created a place where people can not only check in, Like, send the O2 Arena shooting up the charts. They’ve created something for which the UK can be truly proud. This – in the context of tourist boards – is a world first!

When was the last time we in the UK invented anything? 1976? Unless you count the Sinclair C5.

Why networking is your future – today…

I’m winded, genuinely stunned. I think I might have got it wrong about Facebook.

Originally I banished it out of hand to my bin of lost hopes. Consigned it to a place where people go, get lost, and never come back; or at least, not in the same form as they started. A bit like Hadfield, but without the humour.

I now muse on Facebook being a conduit for civilisation betterment. Not by virtue of itself, but as a catalyst for change, engendering a new viewpoint, a transcendent state of mind.

In football, lower league sides are often used as feeder clubs for the bigger boys with cash and talent. Elite youth academy players run out with the minions for some valuable first-team experience, before retracing their steps a couple of seasons on to play in front of a town-size crowd of fans.

To me, that’s a metaphor for Facebook and its role in developing the concept, and impelling the power, of networking.

A few years ago noone outside of the business world ‘networked’ in its truest sense. Networking was all about ill-fitting trousers, bad breath and BNI. Stuffy, stilted get-togethers. False promises of new business passed around with a card and a smarmy smile between the terminally dull and incompetent.

The rules have changed. Look at baby now! Blonde, blue-eyed and ballsy, networking is meaningful conversation and relationship-building for the masses. It’s cool to network. It’s effective, and genuinely develops new commercial opportunities for those so inclined.

There’s huge money and personal gain to be made, not on a Zuckerberg level but nonetheless it’s indirectly attributable to him and his Facebook phenomena.

Facebook has spawned some incredible progeny. Everywhere you look, incredible networks are springing up. Each filling a niche segment, bringing together people united by a common passion. And the community creator often reaps financial spoils from their hard work.

Here’s a trifecta of maybe-not-known-to-you individuals who have nailed it:

Podcast Answer Man. Started as a hobby, and now extended to 25 episodes a week the Generally Speaking Production Network is the work of Cliff Ravenscraft and his bird. It’s an awesome achievement – Cliff has notched about 353 members availing of a Pro membership. They pay $10 a month for added value content. Content, people – content!

Mitch Joel. He’s written books, created a blog loved by thinkers and creators worldwide, and his brand marketing insights challenge and change. He’s done what I perhaps will never achieve: get more than 5 comments on a blog post. Which makes him a hero in my eyes.

Christopher S Penn. Proof that you get what you wish for: he regularly pumped up email marketing titan Blue Sky Factory on his podcast with John Wall, and now look – he’s working there! Chris joins the dots – he interweaves technology with practical applications in a novel twist. Every idea he brings to the table is unique but so quintessentially Penn. And his legion of followers are testament to the fact he knows exactly what he’s doing, and how to make it pay. And when I say ‘pay’…

The world's most expensive Penn?

One pricey Penn. I thought Mont Blancs were expensive!

Three people, three amazing networks.

You’ll see a theme. They all podcast. Podcasting is a way of communicating with your posse on an emotional, informal level. There’s no quicker way to build relationships, to add value to your community. There’s no better way to reach out and build the tribe. Pack the podcast with value-ridden content and you, my friend, are unbeatable.

So you know your target customer, you’ve done the whole Facebook Page thing, got a presence on Twitter, sent a few videos to YouTube to explain what you do, how you do it.

How about taking it to the next level and actually building a castle for your community?

Well, it’s just got easier. A whole lot easier.

Enter BuddyPress a social networking layer sitting atop your WordPress site.

Previously it was difficult for a ‘tard like me to install BuddyPress. But the guys at BP just went into overdrive and unleashed a stupid-friendly update. Jeffro explains it far better than I ever could – but suffice to say, you can now host your own social network easily and with impact by integrating BuddyPress and its new template pack into your existing site.

Today, the opportunities for networking are infinitessimal. Take your niche to new levels and build a community around your passion. It’s the way to be a huge success, and to be empowered by attesting great achievement with others in pursuit of a common goal.

Do you power a network? Do you WANT to power a network? Do you belong to a successful network of tuned-in individuals? What does community mean to you?

How do you communicate?

  • Over the counter?
  • On the phone?
  • By Twitter?
  • At conferences?
  • You don’t?

The 21st century brings a list of communication tools unthinkable in number to the entrepreneur of the 1990s.

But choice brings danger. Humans have a naturally predisposition towards exciting experiences, which itself leads to us wanting to try as many things as we can.

How we all marvelled when the phone came along. Then the television. Then email. Then Facebook, Twitter, Friendfeed. Now Google Wave is the latest poster child for communicating creatively and effectively.

But let’s be honest, who among us is an expert – truly, an expert – in any of these ways to communicate?

Judging by the customer service of leviathans such as BT and DSGi, you would think the telephone was a recent and confusing invention. Yet it’s been around for longer than you.

So we come to a new age in communications. A way to interact with the customer in real time. Whereas email by its very definition was at the mercy of the server, your computer and the recipient’s (thank god, however, that the middleman, the ePostie, never went on strike), the latest communications technologies offer an instantaneous method of delivering your news.

  • There’s excitement as Google Wave is considered a viable and maybe more successful replacement for Twitter’s hashtags feature, with conferences registering delegates’ Google Wave accounts so everyone can join the mash-up as presentations take place
  • You can air your vodcast using an iPhone or Android-powered device in cohorts with a fanfare of uber-tech tools
  • The first crowdsourced song (using the collective expertise of producers, musicians, singers, etc) hits YouTube on its way to becoming a big hit.

These are examples of how communications as a method are overtaking communication as a way of life.

To truly be successful as a communicator; to build profitable connections with your customers; you must adopt a preferred channel, master it, and let your clients know that they will receive superlative service.

Some folks have e down pat. The likes of zappos.com. Some, like Nordstrom, have phone-based customer service representatives trained up to the max so they can answer queries and resolve complaints in a short call. They have the power to please.

Some, like General Motors, have the edge with Twitter. Others still – premium drinks manufacturers chief among them – have delivered service excellence through the viral capabilities foisted upon them by Facebook and YouTube.

Find your niche, create your brand personality in that area of communications, and your customers will be delighted.