"Wow", said she.Exacto.Kay Farrell, owner of Malaga Bike Tours, isn´t merely curating a dream. In 18 short months her company and ethic has inspired dozens of people to scribe frantically and euphorically about two-wheeled tour of the city.And the result? Team Kay (consisting of she, Ingrid, Anastasia and Bill) is riding high as Tripadvisor´s number 1 attraction in all ...
Tag Archive: customer focus
How to delight your customers
In business, it's easier than ever to punch above your weight. The internet creates a level playing field for businesses of all sizes.I mean that. And I'd stake my reputation on it.Time and again I see fledgling entrepreneurs succeed beyond the comprehension of others, in a way even the achiever failed to envision.And most ...
Inspiration everywhere
So I'm writing this feature for RCI Ventures magazine - destination customer satisfaction. how to measure it - then how to act on the results.I'm a big, big evangelist for listening to the voice of the customer. I remember back in 2001 having a great conversation with Trey Orta, the then CIO of Cendant ...