Tag Archive: customer-centric

How to delight your customers

In business, it's easier than ever to punch above your weight. The internet creates a level playing field for businesses of all sizes.I mean that. And I'd stake my reputation on it.Time and again I see fledgling entrepreneurs succeed beyond the comprehension of others, in a way even the achiever failed to envision.And most ...

Insert coin for more stuff...

Inspiration everywhere

So I'm writing this feature for RCI Ventures magazine - destination customer satisfaction.  how to measure it - then how to act on the results.I'm a big, big evangelist for listening to the voice of the customer. I remember back in 2001 having a great conversation with Trey Orta, the then CIO of Cendant ...

Insert coin for more stuff...